Refund & Shipping Policy

Shipping Policy

Breakages, Returns, Refund and Exchange Policy

We hope you enjoy each sip of Aava Water, but if you aren't thrilled with your purchase we will be happy to assist you in any way we can.

The cancellation will only be initiated if we receive a request on email from you within one hour of placing the order or before your order has been dispatched.
*Note: Pre-paid orders are not eligible for a refund on cancellation. In case you wish to modify or cancel a prepaid order, a credit voucher/coupon equivalent to the amount will be issued which you can use against future orders.

Returns (If Applicable)

We accept returns only under the following circumstances:

Shipping address for return products: Sheelpe , 2, China Garden , Opp. Calcutta Motors, Netaji Marg, Mithakali 6 Roads, Ahmedabad 380006.

Refunds (If Applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If applicable for a refund and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and it has been more than 15 days and you have still not received your refund yet, please contact us at info@aavawater.com.

Sale/ Discounted items (if applicable)
Only regular priced items may be refunded. Unfortunately, items on sale/ discount cannot be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aavawater.com and send your item to Sheelpe , 2, China Garden , Opp. Calcutta Motors, Netaji Marg, Mithakali 6 Roads, Ahmedabad 380006. (There is no exchange available on sale/discounted items.)